Privacy policy

═══ POLICY 3 — PRIVACY POLICY ═══

This Privacy Policy explains how Pounce ("we," "us") collects, uses, and protects your information when you visit or buy from our store.

Information We Collect When you place an order or contact us, we collect details you provide: your name, shipping and billing address, email, phone number, and order details. Payment information is processed securely by our payment providers — we never see or store your full card number. We also automatically collect basic technical and browsing data (such as device, IP address, and pages viewed) through cookies and similar technologies.

How We Use Your Information We use your information to process and ship your orders, provide customer support, send order updates, prevent fraud, and — where you've allowed it — send marketing about products and offers. You can opt out of marketing emails at any time using the unsubscribe link.

Sharing With Third Parties We share data only as needed to run our store: with Shopify (our platform), payment processors, shipping and fulfillment partners, and analytics and advertising providers such as TikTok, which help us measure and improve our ads. We do not sell your personal information.

Cookies & Advertising We use cookies and tracking pixels (including the TikTok pixel) to understand site traffic and show relevant ads. You can control cookies through your browser settings.

Your Rights Depending on where you live, you may have the right to access, correct, or delete the personal data we hold about you, or to object to certain processing. To make a request, email us at contact@pounceball.com.

Data Retention & Security We keep your information only as long as needed to fulfill orders and meet legal obligations, and we use reasonable safeguards to protect it.

Contact For any privacy question, reach us at contact@pounceball.com, or contact us.

This policy may be updated from time to time. The latest version will always be posted on this page.